Who we are
PSG Financial Consultants provide mortgage and insurance advice, as well as other financial solutions for businesses. When we mention ‘PSG’, ‘we’, ‘us’ or ‘our’, we refer to PSG Financial Consultants.
In providing our services, we collect and use certain personal data about you. We are required to comply with Data Protection regulations and act as a Data Controller of your personal data under those laws.
PSG Financial Consultants is registered in England and Wales (Company No. 11536606) with registered office at Unit 7, Hill Farm, Kirby Lane, Kirby Bedon, NR14 7DU. Authorised and regulated by the Financial Conduct Authority (FCA No. 824396).
Data Protection Officer (DPO)
We have appointed a Data Protection Officer (DPO), Paul Goode, who is responsible for overseeing queries related to this Privacy Policy. Please contact our DPO if you have any questions about this Privacy Notice, information we hold about you, or any request to exercise your legal rights:
Email: info@psgfinancialconsultants.uk | Address: Units 7, Hill Farm, Kirby Lane, Kirby Bedon, NR14 7DU | Phone: 01508 50 55 55
What information do we collect about you?
We may collect, use, store and transfer different kinds of personal data about you, including:
- Identity Data (name, date of birth, marital status, gender)
- Contact Data (address, email, phone)
- Financial Data (bank details, income, transactions)
- Technical Data (IP address, browser type, cookies)
- Usage Data (website interactions)
- Profile Data (preferences, feedback)
- Marketing and Communications Data (preferences, consents)
- Special Category Data (further detail below)
Special Category Data
As referred to above, certain types of personal data are considered more sensitive and are therefore subject to additional levels of protection under Data Protection legislation. This is known as ‘Special Category Data’ and includes, but is not limited to, data concerning your health, racial or ethnic origin, genetic data, and sexual orientation. In addition, data relating to criminal convictions or offences is also subject to additional levels of protection.
How we collect your data
We collect personal data about you in several ways:
- Direct interactions:
You may give us information directly when you fill in forms, contact us by phone, email, or post, or meet with us in person. This includes when you request our services, complete surveys, or provide feedback. - Automated technologies:
When you use our website or digital services, we may automatically collect technical data about your device and usage - Third parties and public sources:
We may receive information about you from third parties, such as Technical Data from analytics and search information providers such as Google. We may receive Personal information from estate agents, solicitors, product providers or other third parties we work with, as well as from publicly available sources like Companies House or the Electoral Register, where relevant to our services.
Cookie Policy
This website uses only strictly necessary cookies required for the operation of the site.
We do not use analytics, advertising, or tracking cookies.
Necessary cookies enable core functionality such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Information collected from third parties and other sources
We may obtain personal data from other sources in the course of providing our intermediary services. For example, your name and contact details may have been passed to us by your Estate Agent. Where we obtain this information from another party it is their responsibility to explain that they will be sharing personal data with us and, where necessary, ask permission before sharing information with us.
Purposes and Lawful Bases for Collecting and Using Your Personal Data
We process personal data under the following lawful bases: contract, legal obligation, legitimate interests, and consent (for marketing and special category data).
Our primary legal basis for processing your data is the performance of our contract with you. The information we collect is essential for delivering the services you require and for fulfilling our legal and regulatory obligations. Where special category data is required, we will obtain your explicit consent
before collecting and processing this information.
Automated decisions and profiling
Where partners or systems use automated checks (e.g., identity, affordability, fraud screening), you have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects, and to request human review.
Credit reference and fraud prevention agencies
To fulfil our obligations in respect of the prevention of money-laundering, financial crime and other unlawful acts, we may share data with credit reference and fraud prevention agencies (e.g., CIFAS, TransUnion, Experian) to verify identity, prevent fraud and assess affordability. Such agencies may retain data for up to six years.
Tax disclosures
Where required by law, we may share information with HM Revenue & Customs or other tax authorities.
Who else we might share your information with
To deliver our services effectively, we may share your details with third parties such as those engaged for professional compliance, accountancy, or legal services, as well as product and platform providers used to arrange financial products for you.
Where third parties process your data on our behalf, we will have a contract in place to ensure the nature and purpose of the processing is clear, that they are subject to a duty of confidence, and that they act only in accordance with our instructions.
When it is necessary to forward your personal data to a third party, we will use appropriate security measures to protect your data in transit.
International transfers
Your data will only be sent abroad if there are legal safeguards in place to ensure it is protected to the same standard as in the UK/EEA.
Change of purpose
We will only use your data for the purposes collected unless a compatible purpose applies. If we need to use your data for an unrelated purpose, we will notify you and explain the lawful basis.
Retention
During the course of our relationship with you, we will retain personal data which is necessary to provide services to you. We’ll take all reasonable steps to keep your personal data up to date throughout our relationship.
We are also subject to regulatory requirements to retain your data for specified minimum periods. These are, generally:
- Three years for mortgage business
- Three years for insurance business
These are minimum periods, during which we have a legal obligation to retain your records.
Your personal data will be retained by us either electronically or in paper format for a minimum of six years, or in instances whereby we have a legal right to such information we will retain records indefinitely.
You have the right to request deletion of your personal data. We will comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.
Marketing and Privacy and Electronic Communication Regulations (PECR)
We may use personal data we hold about you to help us identify, tailor, and provide you with details of products and services from us that may be of interest to you. We will only do so where we have obtained your consent and/ or have a legitimate business reason to do this and will do so in accordance with any marketing preferences you have provided to us.
In addition, where you provided your consent, we may provide you with details of products and services of third parties where they may be of interest to you.
We will only send you marketing in line with PECR and your preferences.
You can change your preferences at any time by emailing info@psgfinancialconsultants.uk, or contacting us by phone.
Your legal rights
Under the UK General Data Protection legislation, you have the right to:
- Access your data
- Correct inaccurate data
- Request erasure
- Object to processing (including direct marketing)
- Restrict processing
- Data portability
- Withdraw consent
- Not to be subject to automated decision-making without human review
For full details of your rights under the UKs Data Protection legislation, including the UK General Data Protection Regulation (GDPR), please visit www.gov.uk/data-protection.
You have the right to complain to the Information Commissioner’s Office (ICO):
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF | ico.org.uk | Tel: 0303 123 1113
Changes to our privacy policy
We keep our Data Privacy Notice under regular review. This privacy policy was last updated on 05/01/2026.
Other websites
Our website may contain links to other websites. This privacy policy only applies to our website, so when you link to other websites you should read their own privacy policies.
Your consent
We have provided you with a copy of our Data Privacy Notice which provides information about the nature of our personal data processing activities and includes details of our retention and deletion policies, as well as your rights of access to the personal information that we hold on you.
Sensitive/ Special Category personal data
As explained above, there are certain categories of personal data that are more sensitive by nature. Depending on the nature of the products and services that you engage us for we may need to obtain your sensitive personal data particularly in relation to health. In the case where we need to process special category (sensitive) data as described above, we require your consent.
Your acceptance of these Privacy Notice terms
By using our web site you unconditionally consent to the processing of Sensitive/ Special Category personal data as far as it is necessary for the services you require from PSG Financial Consultants Ltd.
Please note that you may withdraw this consent at any time by notifying us in writing at our main business address, by email to info@psgfinancialconsultants.uk or by calling us on 01508 50 55 55.
Advisory – Protecting Your Identity and Information Online
The Information Commissioners Office (ICO) warns that various scams exist to obtain personal details, including bank account or credit card information, for fraudulent purposes.
Phishing is a common scam where you are tricked into visiting websites that appear genuine, with the aim of collecting your personal information.
These emails often seem to come from trusted sources, such as banks, but actually link to fraudulent sites.
Below is guidance on how to protect your information and identity online. For details on how PSG Financial Consultants manages your information, please refer to our Privacy Policy above.
If You Receive a Message from PSG Financial Consultants
- Be cautious of generic emails. PSG Financial Consultants will always address you personally and will never send communications starting with phrases like ‘Dear valued customer’. If you are unsure, do not open emails or attachments.
- We will never request confirmation of personal details via email. If you receive such a request, please do not respond. Instead, email us or call us on 01508 505555.
- If you receive a link to our website in an email and are uncertain of its authenticity, check for the ‘https://’ prefix, which indicates a secure site. Our official web address is https://www.psgfinancialconsultants.co.uk. Please check the address carefully and consider retyping the link in a separate browser window.
- If you have previously agreed to receive information about our products and services but no longer wish to do so, you can unsubscribe by emailing us, or calling us on 01508 505555.